A proper way of organizing mail in an e-Commerce business should be done from the start. If you don’t have a good system in place, you will experience a lot of problems when your business booms.
First of all, you need a franking machine to be able to process all your mails in the shortest time possible. Sorting and processing your packages by hand poses a high risk for errors. With a franking machine, you get the correct weight and postage for every single one of your packages. You will also eliminate your trips to the post office as you can top up your credits in the convenience of your office. A franking machine can be rented or purchased so you don’t have to worry about the costs. There is a wide range of franking machine models for home, small and big businesses available. What’s more, you get huge discounts if you frank your mail.
Branch or Warehouse
Next, find out where your customers are. If they are on the other side of the country, you might as well open a branch or a warehouse there. The closer you are to them, the better services you can give. You can give them cheaper shipping rates and faster delivery times. There is also a lower chance for your product to get damaged in transit because of the short distance it travels. Your customers will thank you for this service.
If you can’t afford a warehouse, use a fulfilment service that has its own warehouse. They can store your products for you, prepare them for shipping and deliver them to your customers.
Returns and Exchanges
Have a solid system in place for returns and exchanges. These are factors that affect a customer’s decision to buy. If you have excellent returns and exchange policies, there is a high probability that your customers will buy because there is less risk on their part. They can order 2 sizes to see which one fits and return the other one that doesn’t. Be sure to pack a returns/exchange form together with their orders and a return address label. This way, you can be sure that your items arrive safely and on time to your warehouse. Your staff won’t also have any problems updating your system because all the information that they need is already in that form. Your customers will also be happy that they can receive their credits faster.
Good mail organization and management is crucial to any e-Commerce business. Remember that you rely heavily on this aspect of your business so invest time and money in it.